Faq

At Nebuleuse, we prepare your orders with love at the latest within 24 hours of their validation.  Orders placed after 6 p.m. Friday will be shipped on Monday following Monday.

It will take between 2 and 7 days depending on the delivery method you have chosen. You can find all our options, prices and delivery times on Our page page for deliveries.

Note that the delivery time can be extended during promotional offers, holiday season or exceptional events.

Your order is preparing and then shipped by our logistics teams from France, in Chambery in the 73.

Do not panic, the size of our package is small enough to be deposited in your mailbox. We deliver in reinforced envelopes of size 11*16cm.

If you have a doubt, you can very well choose delivery in relay point.

In the event that your order has not yet been sent, we invite you to contact us via our contact form As quickly as possible to update your delivery information.

Otherwise and in accordance with our general conditions of sales, once an order has been shipped from our warehouse, no more modification can be made.

Our jewelry is water resistant, but not salt or cosmetic products!

You can wear your jewelry at the beach or in the shower as long as you rinse them with clear water before you dry. ♡

Do not hesitate to consult our advice for Clean and maintain your jewelry 🥰

Our jewelry does not contain No nickel.
They consist ofSilver End 925 gold plated For loops & false piercings andStainless steel 304 or titanium ASTM F-136 For piercings.

At Nebuleuse, we love Bring our jewelry in a way asymmetric!

We offer our jewelry on the unit to allow you to Create your own compositions that only look like you. ♡

In this regard, remember to tag on your compositions so that we can rest on Instagram! @nebuleuse.bijoux

Our site is 100%secure. 

We protect your data thanks to an HTTPS server with an SSL certificate (green padlock to the left of the URL).

Most sites only secure banking transactions and everything related to orders. On the nebula, the transfer of your data and your connections information is secure and cannot be hacked or cannot be the target of malware. 

Finally, concerning the regulations, we use Paypal and Stripe which are the references in terms of transaction safety on the Internet.

So you can shop on our shop without any concern.

You can make your purchases with your bank card or via your PayPal account. We do not accept bank checks or transfers or payments at reception. 

NEW : 3x payment without interest with Scalapay!

You can set your pretty jewelry in 3 times from 50 euros of purchase! This option will be systematically offered to you during the payment, and you will simply have to check the corresponding box so that your payment is spread over the 3 months to follow 😌

We offer you a "satisfied or reimbursed" warranty.

If, for any reason, the product is not suitable for your expectations, you can send it back to us within 30 days after receipt and we fully refund the price of the item as soon as it has arrived with us.

However, all returned products must be in perfect condition - so never worn - and return costs must be paid by you. The proof of emancipation must then be sent to us by email as proof of delivery. 

Please consult our return and reimbursement policy before any referral process https://nebuleusebijoux.com/pages/politique-de-remboursement

The jewelry offered or sold are neither taken up nor exchanged.

When one of your jewelry has been the subject of a lot promotion (e.g. offer 3 jewelry purchased = 1 offered), the whole lot must be returned in order to obtain a full refund. 

You have a deadline for 30 days After receiving your order to make a return request:

1) Reading our reimbursement policy before carrying out any return process https://nebuleusebijoux.com/pages/politique-de-remboursement

2) Visit our return center https://nebuleusebijoux.com/a/return

3) Enter your order number and email address to start

4) Follow the instructions and select the items you want to return.

5) Once your request is approved, you will receive a confirmation email with the shipping instructions. Your refund will be made upon receipt of your return within a maximum of 30 days. It will be made through the payment method you have used.

To obtain instructions on how to send the returned products, refer to the email received after making the return request.

The return costs are exclusively charged to the customer.

You cannot also be taken up all packages for which nothing allows you to identify the sender (name, first name, address, order number, RMA number).

Yes, provided you bring your order number and that the return is made within 30 days from the delivery date.

Yes, if the 1 year warranty period from the delivery date is respected.

Absolutely !

Find our page dedicated to booking For adults Or for children And follow the steps to choose the day and time for your piercing. All you have to do is validate to come and meet us at the Lab piercing.

1 lobe: 35 €
2 lobes: 60 €
1 cartilage: 55 €

These prices include a classic first pose jewel, but you can completely make you pierce with a jewel of The Earfinity © collection by simply adding the price of jewelry.

After reserving your drilling niche on our dedicated page, we will wait for you on the day of your appointment at 133 rue Vieille du Temple 75003 Paris. You will be welcomed within our LAB piercing by one of our professional drivers. This will confirm the location of the piercing as well as the jewel chosen, prepare its equipment, and will achieve an asepsis in four stages before precisely defining the location of your piercing using a felt. Once you are completely satisfied with the location, he will then do the drilling. Note that all our equipment is sterile and single use. After the piercing, we will give you a care sheet, essential for optimal healing.

Consult the appointment confirmation email entitled "Your appointment at piercing lab" sent since piercinglab@nebuleusebijoux.com. A link to cancel or reprogram your appointment is included. You can also contact Lab piercing by phone at +33142509211.

Yes, we accept consultations without appointment for nebula jewelry, Monday to Saturday from 7 p.m. to 7:30 p.m.

Monday to Saturday from 10:30 a.m. to 7:30 p.m., and Sunday from 11 a.m. to 7 p.m.

By email at piercinglab@nebuleusebijoux.com or by phone +33142509211

Yes, minors can be pierced in the presence of their legal representative, subject to presenting a supporting document of the latter. Think of the family booklet when the parent and the child do not have the same name.

There is no drawback within the limit of three maximum piercings on the same ear. We do not make cartilage piercings on both ears simultaneously in order to preserve healing. Only lobes can be pierced on both ears the same day.

We exclusively use ASTM-F136 titanium jewelry when making your piercings. Titanium is one of the materials best tolerated by the body, due to its biocompatibility. This quality guarantees better healing and reduces the risk of allergic reactions.

Do you like our creations as much as we do? You can earn money by promoting our jewelry 🌟

Learn more and join the program

Do you have a physical shop, a perceive lounge where a concept store? It is with pleasure to welcome you to our partner shops!

You just have to apply for a professional account since This form. Our team will then come back to you for the opening of the account.

Just make a professional account request since This form. Our team will then come back to you for the opening of the account.

Fast delivery, reduced prices, visibility with our customers, we explain everything to you on our dedicated page: Become a Bijoux Partner Partner Boutique

We love to create new projects and meet new people! You can submit your projects and ideas to us directly on collab@nebuleusbijoux.com

If you still have any questions, we will be delighted to answer you. Write us via our contact form ♡