How can I return an article?
You have a deadline for 30 days After receiving your order to make a return request:
- Visit our return center https://nebuleusebijoux.com/a/return
- Enter your order number and email address to start
- Follow the instructions and select the items you want to return.
- Once your request is approved, you will receive a confirmation email with shipping instructions.
- Your refund will be made upon receipt of your return within a maximum of 30 days. It will be made through the payment method you have used.
Please take note of our refund policy before carrying out any return process https://nebuleusebijoux.com/pages/politique-de-remboursement
What are the non -refundable items?
The following articles cannot be returned:
- Gift cards
- Jewelry in promotions or offered. When one of your jewelry has been the subject of a lot promotion (ex: offer 3 jewelry purchased = 1 offered), the entire lot must be returned in order to obtain a full refund.
The article I received is damaged!
Can articles be exchanged?
We only replace an article if it is defective or damaged.
How should I send the returned items?
- To obtain instructions on how to send the returned products, refer to the email received after making the return request.
- The return costs are exclusively charged to the customer.
- You cannot also be taken up all packages for which nothing allows you to identify the sender (name, first name, address, order number, RMA number).
What period will I receive my refund?
- Once your returned article has been received and inspected, you will be informed by email. You will also be informed of the approval or rejection of your refund request. If it is approved, the refund will be credited with the payment method used for the purchase within an approximate period of 7 to 30 days, depending on your banking entity.
